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Paramount proqa12/2/2023 LEVINSON: Cozzie says the delays are due to a massive increase in call volume and short-staffing.ĬOZZIE: For us to have been able to meet that challenge, we would have had to see that call volume coming about two years earlier because of how long it takes our trainees to get through the process. LEVINSON: Bob Cozzie is director of Portland's Bureau of Emergency Communications.ĬOZZIE: What ProQA does is helps us define exactly what type of response needs to go to a particular call type. And nine months in, those numbers have increased even more before.īOB COZZIE: Before ProQA, they would just be responding with lights and sirens on everything. In the month after ProQA launched in Portland, the number of people who waited five minutes or more for a 911 dispatcher to answer their call shot up almost 500% compared to the month before. Last year, after Portland transitioned to the new software to triage medical and fire calls, hold times surged. Those questions are supposed to help a dispatcher determine how urgent a call is and how to respond. LEVINSON: ProQA is software that prompts a series of standardized questions, where each answer determines the next step in the dispatching process. GORE: That was a super typical, run-of-the-mill ProQA call. LEVINSON: One minute and 45 seconds elapses before an ambulance is sent to the woman's house. GORE: Are you clammy or having cold sweats? LEVINSON: After 40 seconds taking the caller's basic information, a screen pops up prompting additional questions. I'm just going to have some questions for you. JONATHAN LEVINSON, BYLINE: On an unusually slow day at Portland's 911 call center, Kristina Gore takes a call from a woman in respiratory distress. Here's Jonathan Levinson of Oregon Public Broadcasting. The wait time increased after the city adopted new dispatch software. We leverage data standards where available, but excel at providing integrated exchanges, where standards are not present.It is taking longer to get through to 911 in Portland, Ore. Whether you are a Fish & Wildlife agency looking to interface with your Hunter License Database, or you are a PSAP looking to integrate with ProQA's EMD system, third party interfaces and data exchanges are CODY's true core competency (due to our years of work in data exchange through our Platform). All CODY systems are capable of exchanging data via industry standards with a preference for web services and the National Information Exchange Model (NIEM). While the CODY Anywhere Public Safety Software System is a comprehensive end-to-end solution, it also serves as the clearinghouse and gateway for data exchange and interfaces with your other systems. Third Party System Interfaces and Data Exchanges Increase your system's value by interfacing and/or exchanging data with your other third party systems totally vendor-neutral.įrom pre-purchase assistance, initial environment assessment, through implementation to go-live, CODY is with you every step of the way Single agencies and multi-jurisdiction information-sharing, police, sheriff, county detectives, campus safety, tribal, state law enforcement, fish & wildlife / conservation, fraud and more.Ĭross-jurisdictional, real-time information sharing for public safety, law enforcement, homeland and criminal justice agencies. Integrated "anywhere" software solutions for public safety, law enforcement, regulatory enforcement, fraud/investigative, and homeland security agencies.ĬODY technology powers the Anywhere Public Safety System: Anywhere Access, Industry Standard exchanges, CODYLinks Relational Awareness, True Integration and more. It is the fusion of software, associated professional services, and 24x7 total LIVE support and maintenance. An integrated public safety software system from CODY is a total solution.
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